Alpha Hypnosis Privacy Policy
Last updated: 6 September 2026
At Alpha Hypnosis, your privacy and trust are very important to us. We are committed to protecting your personal information and being open about how we collect, use, store and protect it.
This Privacy Policy explains in simple terms what information we collect, why we collect it and what rights you have over your information.
1. Information We Collect
We only collect information that we reasonably need to provide our services and communicate with you.
This may include:
- Your name and contact details
- Information you provide when making an enquiry or booking a consultation
- Information you choose to share with us about your health, wellbeing, habits, goals or circumstances when discussing or receiving hypnotherapy
- Appointment and payment information
- Information provided through forms, emails or other communications with us
- Website information such as IP address, browser type and pages visited, where this is collected through cookies or analytics tools
We aim to collect information directly from you wherever possible.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and provide consultations and hypnotherapy services
- Arrange and manage appointments
- Provide appropriate support during your programme or sessions
- Communicate with you about appointments, services and relevant information
- Process payments and maintain appropriate business records
- Improve our website, services and client experience
- Meet our legal, professional and administrative obligations
We will only use your information for purposes that are connected with the reason it was collected, or where otherwise permitted by law.
3. Health and Personal Information
Information you share with us about your health, wellbeing or personal circumstances is treated as confidential.
We take reasonable steps to protect this information from loss, unauthorised access, use, modification or disclosure, as required by New Zealand privacy requirements.
We will not disclose your personal or health information to another person or organisation unless:
- You have given permission;
- The disclosure is necessary for the purpose for which the information was collected;
- We are legally required or permitted to do so; or
- There is another lawful reason for disclosure.
4. Storage and Security
We take reasonable security measures to protect your personal information.
Client records are stored securely and access is limited to people who need the information for legitimate business or service-related purposes.
We regularly review how information is stored and handled and take reasonable steps to prevent unauthorised access, loss, misuse or disclosure.
5. How Long We Keep Information
We retain personal and client information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as we are required to keep it by law or professional obligations.
When information is no longer required, we take reasonable steps to securely delete or dispose of it.
6. Your Privacy Rights
You have the right to ask what personal information we hold about you and to request that inaccurate information be corrected.
You can make an access or correction request by contacting:
Sue Wood
Email: sue@alphahypnosis.co.nz
We will respond to requests in accordance with New Zealand privacy requirements.
7. Website, Cookies and Analytics
Our website may use cookies and analytics tools to help us understand how visitors use the website and to improve its performance and content.
These tools may collect information such as your IP address, browser type, device information and pages visited.
You can usually control or disable cookies through your browser settings.
8. Emails and Marketing
If you choose to receive information from us, we may use your contact details to send newsletters, programme information, helpful resources or other relevant communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
We will not sell or rent your personal information to third parties.
9. Third-Party Services and External Links
We may use trusted third-party services to help us operate our business, such as website hosting, email, appointment scheduling, payment processing, video conferencing, analytics or other technology services.
Where these services handle personal information on our behalf, we take reasonable steps to ensure that the information is appropriately protected.
Our website may also contain links to other websites. We are not responsible for the privacy practices or content of external websites, so we recommend checking their privacy policies when you visit them.
10. Privacy Breaches
If we become aware of a privacy breach involving personal information, we will assess the breach and take appropriate steps to contain, investigate and respond to it.
Where a breach is likely to cause serious harm, we will notify the New Zealand Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or privacy requirements.
The latest version will always be available on our website, with the date of the most recent update shown at the top of the policy.
12. Contact Us
If you have any questions about this Privacy Policy, would like to request access to or correction of your information, or have a privacy concern, please contact:
Sue Wood
Alpha Hypnosis
64B Bay Street
Red Beach
Auckland 0932
New Zealand
Email: sue@alphahypnosis.co.nz
We will do our best to resolve any privacy concern promptly and respectfully.